This website is operated by TrackShack Limited. Terms such as "we", "us" and "our" refer to TrackShack Limited where they are used in this refund policy.
Faulty or damaged goods can be returned for full credit or replacement.
You may return unwanted goods for credit within seven working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to adjust the refund value of any returned goods (including packaging) not in as new condition.
Please call on 0330 0885759 - UK Local Rate and quote your name and postcode prior to sending your return, lines are open Mon-Fri 0900 – 1630. Alternatively please email using the contact facility on this website.
Place a note with the goods stating your name and address, including the postcode, and reason for return.
Repack the goods securely and address to TrackShack Ltd, Unit 4 Olive Court, Ramsey Road, Peel, Isle of Man IM5 1RH (normal UK postage rates apply).
We will only refund ordinary 1st class postage costs for defective items returned, please obtain a free certificate of posting for your records as we cannot be held responsible for non-delivery of goods to our address without it.
The returned items are covered on our insurance, therefore please do not waste your money upgrading the postage to ‘Signed For’ or ‘Special Delivery’. If you do choose to upgrade the returns postage to ‘Signed For’ or ‘Special Delivery’ we will only refund the normal 1st Class postage costs back to you.
On receipt of the goods we will credit the original payment method with the value of the returned goods. If you require faulty goods to be replaced rather than refunded please make this clear.
This policy does not affect your statutory rights.