|Shipping And Handling|
In stock items ordered by 1600 on a working day are normally dispatched on the same day.
We ship all orders over £200 free of charge to UK addresses, these and our other ‘standard’ paid for shipments are sent by Royal Mail 1st class post and we achieve next day delivery in over 99% of cases, although this is not guaranteed. For your convenience this service does not require a signature.
Should you wish there is a facility at the checkout for you to pay to have a UK delivery by Royal Mail Special Delivery, whilst Royal Mail promote this as a ‘Guaranteed Next Day Delivery’,and it does work over 99% of the time, please be aware Royal Mail occasionally do fail with this service. This service does require a signature on delivery.
All orders over £200 in value get an automatic free upgrade to Royal Mail Special Delivery by us when packing your order, these parcels will require a signature on delivery.
We deliver your order right away. We will normally send your order to you in one business day.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We insure all our parcels. Please look at the parcel for any obvious signs of damage before you sign for it. You are entitled to place a comment next to your signature, e.g. 'damaged' or 'unexamined', indeed if you wish you are entitled to ask the carrier to wait whilst you unpack an item that looks as if might be damaged.
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.