|Making A Purchase Whilst all prices in magazine advertising are correct and available on this website and in our shop at the time the advert is prepared, it is inevitable that some prices or types of items stocked may have changed by the time the magazine is published.|
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept free reservations for items thet are not yet in stock, these are clearly indicated in the product description. For all other items we will attempt to send your order right away, but if your item is not in stock, and not due in within 5 working days, we will contact you to agree how to proceed.
When you make a free reservation for an item we contract to purchase that item from the manufacturers on your behalf. By making your reservation you have agreed to complete your purchase by paying in full when advised stock is due in.
|Shipping And Handling In stock items ordered by lunchtime on a working day are normally dispatched on the same day. Larger items over 1.5KG travel by Royal Mail Special Delivery for next working day delivery by 1pm, whilst smaller packets travel by Royal Mail 1st Class Recorded Delivery.|
Should you wish we are happy to target a delivery for a specific day Tues - Friday free of charge, or we can target Saturday for a small fee.
|Delivery Schedule We deliver your order right away. We will normally send your order to you in one business days. European orders are generally received in under 8 days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We insure all our parcels. Please look at the parcel for any obvious signs of damage before you sign for it. You are entitled to place a comment next to your signature, e.g. 'damaged' or 'unexamined', indeed if you wish you are entitled to ask the carrier to wait whilst you unpack an item that looks as if might be damaged.
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security Any credit card details you entered on this website are transmitted over a secure(SSL) link and processed by Actinic Payments using industry leading "Creditcall" software with 128 bit encryption. This information is not stored by TrackShack. All systems used are Payment Card Industry Data Security Standard (PCI DSS) compliant and subject to periodical robust testing techniques.|
|Guarantee All Accucraft models are covered by a one year manufacturers warranty on parts and labour, as long as they are cared for and operated according to the comprehensive instructions provided. The warranty does not cover neglect, misuse, or general wear and tear. We (TrackShack) do not provide any warranties ourselves and we exclude any warranties express or implied by statute, common law or of any other kind.|
For all warranty repairs, please contact us in the first instance. We will liase with Accucraft UK who will then arrange with UK customers for the item to be collected by their couriers. Overseas customers will either need to arrange shipping of the item to and from the UK at their cost, or arrange for work to be done locally with parts supplied by Accucraft.
To make shipping easier in the event of your locomotive having to be sent for service, please retain ALL original packaging. Accucraft do not carry spare boxes in stock to return your model to you. If improperly packed to be sent to them, they cannot be responsible for any damage.
All dimensions given are approximate only, we do not guarantee that any particular model will fit a customers loading gauge, due to variations in track profiles and curve radius. The colours shown in the illustrations are representations only and are subject to printing variations.
Our products are only suitable for purchase by adults over the age of 18 years.
We do wish to ensure you are happy with your purchase and our service. If you have any issues or comments please do contact us.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01624 845977 Mon - Thurs (International +44 01624 845977 Mon - Thurs) or fax us on or write to us at Unit 4, Olive Court Ramsey Road Peel Isle of Man IM5 1RH United Kingdom|
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclosed to third-parties for goods delivery purposes or warranty work
We do not use customers details for general direct marketing initiatives of any kind, either by e-mail, telephone, or postal mail. We do contact customers who have specifically registered an interest in a particular future model.
|Returns Policy We try to be accurate in our product descriptions, however occasionally a descriptive mistake can be made. In such a case we will be happy to refund in full if you are not happy that the item was fairly described. We cannot accept any consequential costs other than that of return postage.|
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned must be in saleable condition. We reserve the right to adjust the refund value of any returned goods (including packaging) not in as new condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
|Remittance Terms If you make a free reservation we contract to purchase that item from the manufacturer for you. If you make a reservation you are agreeing to complete your purchase by paying in full when advised stock is due in. |